Terms of Use

Welcome to the SignsMadeToOrder.com web site (the “Site”), a service of LETTERCO, Inc., a Pennsylvania corporation, (“LETTERCO, Inc,” “us,” or “we”). This Site is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions and notices contained below (the “Agreement”). Please read them carefully. By using or accessing this Site or submitting an order through this Site, you indicate that you have read and understand this Agreement, and agree to be bound by the terms and conditions contained herein. If you do not accept this Agreement, do not access and use the Site. LETTERCO, Inc may revise this Agreement at any time without notice. We encourage you to review the Site and these terms periodically for any updates or changes.

  1. Your Orders
  2. Privacy and Security
  3. Shipping and Risk of Loss
  4. Refunds, Order Changes and Cancellations
  5. Indemnity
  6. Personal and Non-Commercial Use Limitation
  7. Trademarks
  8. Trademarks
  9. Our Rights

Your Orders

By placing an order on this site, you represent that you have the right to use all logos, text and/or graphics submitted by you to us. We reserve the right, in our sole discretion, to refuse to accept orders from customers who we have reason to believe have infringed or otherwise violated the intellectual property rights of others.

LETTERCO, Inc has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane (according to standards established by the FCC), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for SignsMadeToOrder.com production.

You agree to not use LETTERCO, Inc services to create any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

Privacy and Security

LETTERCO, INC recognizes, respects, and protects the privacy of our customers. Your privacy and personal information are held in trust when you shop online with us. Our customer”s order information stays with us - no one else will see it. We do not sell, rent, trade or share ANY information regarding or provided by our customers to anyone for any reason. We require and only use information our customers knowingly and willingly provide to process their order, fulfill their service request or to enhance their personal shopping experience. Any information received by us is held with the utmost care and security. All information is stored on a secured server and is not accessible to third parties. If you do not wish your information to be processed online you do have the option of placing an order over the phone by calling us toll free at 1-215.721.6159. This site uses a secure server (SSL) to encrypt all of your personal information.

We use customer information for the sole purpose of processing your order or contacting you if necessary. We do provide you with the option of receiving special promotions and offers from SignsMadeToOrder.com via e-mail or US mail when you are setting up your account. You may at any time contact us at info@signsmadetoorder.com or toll free at 1-215.721.6159 to cancel this service.

Shipping and Risk of Loss

LETTERCO, Inc does not guarantee delivery dates. We will use our best effort to communicate the delivery time with our customers. We will not refund an order because it did not arrive on an estimated delivery date.

LETTERCO, Inc will use reasonable efforts to ship orders under the following guidelines:

  1. All stock items ordered before 3:00 PM EST ship on the same business day.
  2. All stock items ordered after 3:00 PM EST ship on the next business day.
  3. All custom items ship within 3 business days of completion.

All orders are shipped FOB LETTERCO, Inc. place of business, Souderton, Pennsylvania. All items purchased from SignsMadeToOrder.com are delivered pursuant to a shipment contract with the carrier of our choosing. The risk of loss and title for such items will pass to you upon our delivery of your order to the carrier. Any shipping damage should be reported at the time of delivery to the shipping company. If special packaging is required for proper shipping, you will be charged accordingly.

Refunds, Order Changes and Cancellations

Understandably, personalized and custom items may not be returned for a refund. All other items will not be accepted without written authorization from LETTERCO, Inc. A 25% restocking fee may apply.

LETTERCO, Inc will use reasonable efforts, upon your request, to change or cancel your order prior to production. If the order has not yet started the production process, no additional change or cancellation fees will be applied. If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply. All of these charges will be a direct pass through from the manufacturer to you. If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the full amount of the order for all orders cancelled at this stage.

If there is an error with your order LETTERCO, Inc will make every effort to rectify the error as expediently as possible. Due to the nature of custom products; personalized and custom items may not be returned for a refund.

Indemnity

By using this Site, you agree to indemnify, defend and hold Letterco, Inc harmless from and against any and all liability, claims, costs and expenses (including without limitation reasonable legal fees and expenses), alleging or resulting from your use of the Site in violation or breach of this Agreement. By submitting an order to us, you agree to defend, indemnify and hold us harmless from and against any and all liability, claims, costs and expenses (including reasonable legal fees and expenses) in any action by any third party based on a claim that you infringed such third parties intellectual property rights.

All content on this Site, including but not limited to the arrangement and assembly of the Site, text, graphics, logos, button icons, images and software (collectively “Content”), is copyrighted as the original creation of LETTERCO, Inc, or used with the express permission of the copyright, trademark name or service mark owner, and therefore is protected by U.S. and international copyright laws. This Site and the Content may be used only to design and order printed material from LETTERCO, Inc or its authorized affiliates. Any other use, including but not limited to, reproduction, modification, distribution, redistribution, publication, or republication of any or all of the Content on this site is strictly prohibited.

The Content, this Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any purpose, commercial or otherwise, that is not expressly permitted by LETTERCO, Inc in writing.

Personal and Non-Commercial Use Limitation

This Site is for your personal noncommercial use. The Content and software on this site may only be used as a shopping resource. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content, information, software, products, or services obtained from this Site.

Trademarks

LETTERCO, Inc and SignsMadeToOrder.com are trademarks and service marks of LETTERCO, Inc, and may not be used without the express written permission of LETTERCO, Inc.

Our Rights

Notwithstanding anything contained herein to the contrary, LETTERCO, Inc may elect to electronically monitor areas of the Site and may disclose any information, records, or electronic communication of any kind to:

  1. satisfy any law, regulation, or government request; or
  2. protect our rights or property or the rights of users, sponsors, providers, licensers, licensees, vendors, or merchants.

If we are notified of allegedly infringing, defamatory, damaging, illegal, or offensive content, we may investigate the allegation and determine in our sole discretion whether to remove or request removal of such content from the Site.

WE MAY TERMINATE OR SUSPEND YOUR ACCESS TO THE SITE WITHOUT NOTICE FOR ANY CONDUCT WE BELIEVE IN OUR SOLE DISCRETION IS VIOLATIVE OF THESE TERMS OF USE OR ANY APPLICABLE LAW OR IS HARMFUL TO OUR INTERESTS.

We reserve the right to limit quantities of items purchased by each customer.

Disclaimer and Limitation of Liability

YOU EXPRESSLY AGREE THAT USE OF THIS SITE IS AT YOUR SOLE RISK. EXCEPT AS EXPRESSLY PROVIDED HEREIN, LETTERCO, Inc PROVIDES THIS SITE ON AN “AS IS” BASIS. LETTERCO, Inc MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE PRODUCTS OFFERED ON THIS SITE. LETTERCO, Inc DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE PRODUCTS SOLD ON THIS SITE, INCLUDING, BUT NOT LIMITED TO MERCHANTABILITY, AND/OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL LETTERCO, Inc BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, COMPENSATORY, SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, AND/OR CONSEQUENTIAL DAMAGES.

WE EXPLICITLY DISCLAIM ANY RESPONSIBILITY FOR THE ACCURACY, CONTENT, OR AVAILABILITY OF INFORMATION FOUND ON SITES THAT LINK TO OR FROM THE SITE FROM THIRD PARTIES NOT ASSOCIATED WITH US.

Termination

These terms are effective until terminated by either party. If you no longer agree to be bound by these Terms of Use, you must cease your use of the Site. If at any time after such termination you return to the Site, your reuse of the Site will constitute a re-acceptance of the Agreement.

YOU AGREE THAT WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD-PARTY FOR ANY TERMINATION OF YOUR ACCESS TO THE SITE.

Sales Taxes and Duties

We shall automatically charge and withhold the applicable sales tax for orders from the State of Pennsylvania. Customers from any other state or country shall be solely responsible for all other taxes and duties applicable in their jurisdiction.

Jurisdiction and Venue

We control the Site from our offices in Souderton, Pennsylvania within the United States. By using this site, you agree that any legal action brought against LETTERCO, Inc shall be governed by the laws of the State of Pennsylvania without regard to its conflict of laws principles. By using this site you agree that the sole jurisdiction and venue for any litigation arising from your use of this site shall be an appropriate United States federal or Pennsylvania state court located in Philaldelphia County, Pennsylvania, United States. Use of this Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

General

These section titles in the Terms of Use are for convenience only and have no legal or contractual effect.

You agree that no agency, joint venture or partnership relationship exists between you and LETTERCO, INC as a result of this Agreement or use of this Site.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and LETTERCO, Inc with respect to this Site and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and LETTERCO, Inc with respect to the Site. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Copyright Notice

Copyright © 2009-2013 LETTERCO, Inc., a Pennsylvania Corporation, 108 Clarion Drive, Souderton, Pennsylvania, United States. All Rights Reserved. Any rights not expressly granted herein are reserved.

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